Easy Return, Replacement and Refund Policy
As Bengalsouk values our customers experience when shopping with us, we offer easy exchanges and refunds/returns. We understand that if the order did not meet your expectations, you are entitled to a refund/replacement as long as your reasoning meets Bengalsouk’s return policy conditions.
Any inquiries with regards to this policy can be addressed to our Customer Support. Do make sure that all return policy conditions are met and you have all the necessary information at hand prior to contacting us to make it easier for us to assist with your return/refund.
Bengalsouk offers easy exchanges and refunds/returns for the benefit of our customers. Items sold and shipped by Bengalsouk can be returned, exchanged or replaced (if the item is available) within 5 days after the date of delivery. We have a convenient returns procedure, as long as the product purchased is not in the non-exchangeable and non-refundable brands & items listed below. However, you will have to ensure that you submit a report for returns at Bengalsouk website within 24hours upon receiving the products. Any delay to this timeframe will invalidate the 24hrs/5 days Easy Return policy and regretfully, your request for return will not be entertained.
The free replacement order will be shipped through standard shipping once the original order is returned. A return and replacement can only be requested if the following conditions apply:
1. Damages/Defective Products *
Defective item and/or does not work properly per description in product sales page.
Product is damaged upon delivery due to insufficient packaging by seller or courier mishandles the product.
2. Product does not match or incomplete
Product received is missing parts or accessories which were supposed to be included as advertised.
Wrong product is delivered to Buyer by Seller
3. Product different from description
The appearance or description of product received by buyer is different from product sales page. Discrepancies in size, colour etc unless stated by the supplier during purchase.
4. Genuine Product concerns
Items received are counterfeit products that carry specific brand names and are confirmed to be fake or a copy of original items.
5. Expired products
A product received is past expiration date at the time of delivery. Products such as cosmetics, packaged foods and other type of perishables included.
Requirements for a valid return:
1. Original Packing
All items must be in actual packaging as received during delivery.
2. Tags & Labels Attached
All returned items must have all tags and labels attached in the original condition.
3. In New & Unused Condition
Items are expected to be in their original and unused state.
4. Full Accessories
All accessories received with the item have to be included during return, including all free gifts that were sent.
5. Proof of Purchase (order number, tax invoice, etc.)
The purchase receipt or other necessary documents is required to serve as confirmation that item has been fully paid for and purchased from a particular seller. Include Printed Shipping Label and Bengalsouk Tax Invoice in each return package box
How To Return
Buyer must request for return product within 24 hours upon receiving goods and it is compulsory for buyer to fill up the online returns form.
Buyer to pack and seal the goods properly and securely. Goods must be in new and unused condition with full accessories including free gifts if any.
Buyer to print out consignment note and drop off the product to our nearest courier service office within 24 hrs (for perishable) or 5 days after the date of delivery of goods/products.
Upon receiving the products, will check and verify the products within 72 hours. If all the requirements are complied with, Bengalsouk will proceed to refund or process a replacement product.
For replacement product, the seller will ship it out on the next working day after receiving the returned product.
For the refund process, the amount will be transferred to store credit which will take 24 hours. If a request for money back transfer has been made, it will take approximately 5-10 days for the amount to be transferred back into the given bank account.
Do note that all the process time in days are based on working days
Please note that due to concerns related to hygiene and packaging, certain items/products are classified as non-exchangeable, non-returnable and non-refundable. This is directive from seller.
If you have a non-returnable item that arrived damaged or defective you can contact our Bengalsouk Customer Support.
Change of Mind Policy
At Bengalsouk, we do not accept change of mind return request once the products have been shipped out.
However, cancellation may still be entertained if the products have yet to be shipped out. This varies from product to product depending on seller and type of product.
You may click the button of cancellation through your Bengalsouk account and the cancellation will take effect immediately.
Once cancellation is approved, a refund will be processed through either transfer to store credit or bank account.
For the refund process, the amount will be transferred to store credit which will take 24 hours. If a request for money back transfer has been made, it will take approximately 5-10 days for the amount to be transferred back into the given bank account
Do note that all the process time in days are based on working days.